No matter how ethical or how fair you are with your painting business, conflicts can arise with customers. You need to have some effective methods in place to help you deal with them. You certainly don’t want bad information circulating about your business. People tend to say more about a poor business experience than one that is positive so the number of people they can reach can be plentiful. If they place their comments online you will find even more people see them.
Of course all they will be getting is that customer’s side of the story. You don’t want to be intimidated into letting them take advantage of you. Effectively handling customer conflicts is very important for your painting business. Make sure that all customers know they can come to you with any questions or problems. If they know you are on their side they will be more amicable when they do approach you about a situation.
Listen to what the customer is saying before you respond. This is very important so you get the full story. You also want to repeat what you heard so that the situation is clear to both of you. Miscommunication from the start can create havoc with the situation instead of helping you to find a solution you are both happy withclick here for more info.
Ask the customer what type of resolution they would be happy with in regards to the situation. Then find some middle ground that you can both work with. If what they are complaining about was clearly written in the contract then point that out to them. They may have overlooked certain fees or specifications.
While you can’t completely prevent such problems from arising, how you choose to handle them is important. If your customer doesn’t feel valued then they may refuse to pay you. They can also file complaints with the BBB against your painting business. If they do so you have an opportunity to respond with your version of what took place.
You will earn the respect of your customers though when you work with them to find a solution. They will definitely recommend your painting business to other people. They will also come back to you for future work because they feel you appreciate them and aren’t just trying to get their money.
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